ENVOX CT CONNECT WINS 2008 CRM EXCELLENCE AWARD

FROM CUSTOMER INTERACTION SOLUTIONS MAGAZINE

WESTBOROUGH, MA (MAY 19, 2008) — Envox Worldwide, a leading global provider of IP-based voice solutions, today announced that Envox CT Connect™, the company’s standards-based CTI software, has been selected as a 2008 CRM Excellence Award winner by Technology Marketing Corporation’s (TMC^®) Customer Interaction Solutions^® magazine.

“We implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions. “Envox Worldwide’s Envox CT Connect is a prime example of a product that has substantially improved their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious assets...their customers.”

Envox CT Connect enables the development and deployment of voice self-service, contact center and unified communications solutions for IP and TDM networks at dramatically lower costs by providing out-of-the-box integration with the leading PBX, IP-PBX, Automatic Call Distribution (ACD) and IP communication environments. With support for industry-standard hardware, operating systems, network services and call control programming interfaces such C, C++, Java and ActiveX, Envox CT Connect value added resellers, system integrators and application developers can easily integrate the intelligent call control features that they need into their existing business applications.

For enterprises with a mix of telephony environments, Envox CT Connect provides a unifying software layer that enables them to deploy applications across their entire company regardless of the PBX or ACDs they have already deployed. This is a valuable capability for organizations that want to leverage at-home agents or to standardize customer service processes across multiple locations. For original equipment manufacturers, independent software vendors, application developers and system integrators looking to expand their reach into the contact center market, Envox CT Connect provides them with the ability to:

Add telephony features to existing business applications
Support new communication environments such as IP with minimal changes to their existing applications
Expand their business by providing them with ways to enhance existing contact center solutions Integrate new features and functionality into legacy systems and leverage investment in existing equipment and infrastructure

“Winning Customer Interaction Solutions 2008 CRM Excellence Award is further validation of Envox CT Connect’s best-in-class status,” said Leo Casey, president and CEO of Envox Worldwide. “This award is a testament to both the extraordinary work that our development team has done as well as to the thousands of Envox CT Connect customers that are currently enjoying the significant benefits of the product. Envox CT Connect reduces the time, cost, and complexity of adding third party call control features to contact center solutions while integrating with all common PBX/ACDs including emerging IP PBXs.”

For more information about Envox CT Connect or to download an evaluation of this award-winning software, please visit http://www.envox.com/software/envox-ct-connect.asp.

About Customer Interaction Solutions 
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.  

About TMC

Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. According to Quantcast*, TMCnet reaches nearly one million U.S. unique visitors each month. TMCnet serves as many as three million unique visitors globally each month according to Webtrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.  (*Quantcast is an independent Web site that monitors U.S. Web traffic)

WIMAX.TMCnet.com – Coming May 2008

For more information about TMC, visit www.tmcnet.com.

About Envox Worldwide
Envox Worldwide is a leading global provider of IP-based voice self-service and contact center solutions. The company’s standards-based software solutions dramatically reduce customer service costs, optimize contact center performance, and improve customer satisfaction. More than 1.25 million ports of Envox’s hosted and premise-based IVR solutions have been deployed globally and over one million contact center agents benefit from the intelligent routing, screen pop and call monitoring functionality provided by Envox’s award-winning CTI software. Envox’s development tools and software platforms are also used to streamline enterprise-wide communications through unified communications solutions and to generate new revenue streams for service providers through multimedia carrier communications services. For more information, visit www.envox.com.  

About PHITECH
懇懋科技PHITECH Corporation，為整合性網路與通訊方案的服務提供者。創立於1989年，在網路系統整合領域深耕多時，憑著敏銳的市場嗅覺，積極引進具有前瞻性及競爭性的產品與技術。多元化的領導品牌代理，提供客戶整體性的諮詢與規劃。隨著多媒體服務的興起，懇懋提供Triple-Play加值服務，整合Networking、Security、Voice、Data、Video管理方案的趨勢予客戶。稟持專業、誠信、創新的精神，在業界引領時尚，開創出具優勢的通訊網路服務解決方案 。

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Contacts:
聯絡人：鄭畬壬
懇懋科技 Dialogic 產品經理
+886-2-6600-9669 # 668 ChaselCheng@phitech.com.tw